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Our consumer guides are written by TATOC board members who are timeshare owners themselves. They are regularly updated to reflect changes in legislation. You may find the answers to your queries here or in our frequently asked questions section.
Alternatively, you can call the consumer helpline on 0845 230 2430 or e-mail us at
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TCG: Become a TATOC member 3
For individual timeshare owners who would like to join TATOC. Please see the guide to benefits of membership.
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TCG: Timeshare resale 11
General information and enquiries about resale companies.
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TCG: Rogue Resale Companies 12
Information for consumers who have not already paid upfront fees.
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TCG: Resale companies - up front fees 13
Information for consumers who have already paid upfront fees.
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TCG: Approved Resale Companies 14
Details of companies who comply with the resale code of ethics.
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TCG: Holiday Clubs Purchased via Resale Companies 15
For consumers invited to a meeting by a so called resale company to sell their timeshare but who succumb to a pitch to buy into a holiday club.
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TCG: Timeshare Resale Meetings 16
Invitation to a meeting with a company who say they can sell your timeshare.
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TCG: Timeshare Take Over Meetings 17
Invitation to a meeting with a company who say they can take over your timeshare.
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TCG: Selling RCI Points 18
For RCI Points owners looking to sell their Points.
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TCG: Bogus Solicitors and Legal Firms 31
For consumers approached by a company who say they can help claim back money paid to another company.
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TCG: The role of Trustees 33
An explanation of Trustees.
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TCG: Resignation, Cancellation and Defaulting Procedures 61
For owners who have exhausted all other possibilities and are forced to seek resignation from their ownership.
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TCG: DRI resignation of ownership 62
Information on DRI resignation of ownership
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TCG: Bonus Weeks and Extra Weeks 70
Information for consumers approached by marketing companies offering bonus weeks.
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TCG: Claims Under the 1974 Consumer Credit Act 82
For consumers who paid by credit card or dedicated loan and feel they have been missold or believe the product has not delivered as sold.
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TCG: Claims Under the VISA Rules 83
For consumers who paid by debit card and feel they have been missold.
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TCG: Unsolicited Calls 84
For consumers receiving unsolicited calls from resale or other companies.
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TCG: Take-over, Termination and Rental Offers 85
Information for consumers approached by a company offering to take-over, terminate or rent out their timeshare.
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Consumer Help