TATOC mediation service

TATOC offers a mediation service with the principle objective of safeguarding and enhancing the timeshare holiday experience for existing and prospective users and to be the voice of timeshare owners.

In line with this commitment to consumers, TATOC introduced the opportunity to use a mediation service to further strengthen the services presently offered.

The TATOC Consumer Helpline is a charity that is open to ALL consumers and offers information and assistance where possible, to help consumers resolve their problems within the timeshare industry. Although very successful, there are times when the information does not assist in totally resolving the problem.

Mediators do not provide a judgement of the dispute. The mediator assists the parties in reaching an agreement. Mediation does not prevent any party from taking matters further within the law.

TATOC can provide a list of persons who are qualified or have experience of mediation and certain lawyers have been approached to see if they are prepared to be included in the list. It is the responsibility of the mediator to inform client how they would carry out the mediation. It is not the intention that TATOC recommends any particular lawyer or mediator; the consumer or committee will be given a list of TATOC approved mediators who have agreed to abide by the following parameters.

The requirements of a mediator are to provide:

To undertake to maintain client confidentiality and to ask the parties to enter into a confidentiality agreement prior to mediation;

To refuse to take on any mediation where there may be a conflict of interest; and

To provide a quote for costs and fees related to the amount of the claim and possibly to charge a maximum fee of £250 to an individual consumer where the claim is valued at less than £5,000.

The following mediators are available: