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Consumer Alerts

TATOC works closely with the police, the RDO, trading standards and the UK authorities to protect consumers from fraudulent activities.

Every month the site publishes a list of the companies that have been undertaking cold calling activities (listed on the homepage) and there is a master list for the year as well.

In this section, we bring to consumers' attention the companies that the police and authorities are particularly concerned about. For further information about any of these companies, if you have a consumer alert you would like TATOC to investigate and for advice if you feel you have been scammed, please contact Harry Taylor or the consumer helpline.



Consumer Alert: For Langdale members

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TATOC consumer alert Langdale membersIt has been brought to the attention of TATOC that a company called Palm Travel Solutions is telling Langdale owners that they are working with the Lake District resort to sell weeks.

TATOC has spoken to Langdale and can confirm that this is not the case. Palm Travel Solutions does not have an agreement with Langdale to either sell weeks directly for the resort or on behalf of Langdale members. TATOC urges all Langdale members to proceed with caution.

If you have any news or information about Palm Travel Solutions please contact the TATOC Consumer Helpline as your experiences and stories may prevent other timeshare owners from falling for a scam. You can contact the Helpline on 0845 230 2430 or by contacting the manager on This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

 

Consumer Alert: Re-sale scam

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Consumer alert: timeshare re-sale scamIt has been brought to TATOC's attention that a company is attempting to defraud timeshare owners by purporting to be the Worldwide Timeshare Hypermarket - a TATOC affiliate.

Within the communication they also mention RedWeek, a U.S. based company.

While the communication is unsophisticated and may be a 'one-off', TATOC would like to advise all timeshare owners to act with caution if they receive a communication offering to sell their timeshare week for a legal services fee.

Worldwide Timeshare Hypermarket does not operate in this way and complies with all European legislation and TATOC codes of conduct and practice for re-sale activity.

If you have received a communication offering you the opportunity to sell your timeshare week, especially if it has not been requested, please contact the TATOC helpline on 0845 230 2430.

Further information will be made available once further checks have been made.

 

Consumer Alert: Direct Resorts UK

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TATOC consumer alert Direct Resorts UKIt has been bought to the attention of TATOC that Direct Resorts U.K. is cold calling Silverpoint owners with offers of low priced rental weeks at Silverpoints resorts.

Silverpoint would like to confirm that, contrary to the assertions made by Direct Resorts, it does not work with this organisation and asks owners to proceed with caution if they decide to accept the offers.

If you have any further information, have made a reservation with this company or would like any advice, please do not hesitate to contact the TATOC helpline on 0845 230 2430.

 

Consumer Alert: Resort Certs/Resort Promotions

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Consumer alertIt has been brought to the attention of TATOC that Resort Certs/Resort Promotions are currently targeting Silverpoint owners with the offer of low cost holidays.

The phone number in the advertisement is the same as Travel Investment Administration and Offshore Solutions which are both cold calling legal companies featured on our cold callers list.

TATOC would advise extreme caution in dealing with this company despite their reassurances that customers do not have to attend a sales presentation. There are also no ATOL/ABTA logos offering consumers protection.

 

Consumer Alert: Resorts Direct/Easy Consulting

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Consumer alertIt has been brought to the attention of TATOC that RCI has received more reports that representatives of Resorts Direct have contacted RCI Members and have falsely claimed to be calling on behalf of RCI.

Resorts Direct is associated with the “fly buy” company Easy Consulting SL.

RCI would like to make clear that it has no relationship or link whatsoever with Resorts Direct or Easy Consulting SL and that any claim by these companies that they represent RCI is entirely false. RCI strongly advises that its Members should not have any dealings with Resorts Direct or Easy Consulting SL.

 


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